📁 Digital Product Nature
All products sold on QuestLink are digital in nature and delivered electronically via secure download links or cloud-based access immediately after purchase. Because of this, we do not offer returns in the traditional sense.
🔙 Refund Eligibility
We do offer refunds under specific conditions to ensure a fair and trustworthy experience:
✅ You may request a refund if:
- You purchased the wrong product by mistake and have not yet downloaded or accessed the file
- The product is defective, incomplete, or significantly differs from the description
- You are unable to access the file due to a verified technical error on our side
- The product was purchased more than once by accident (duplicate order)
❌ Refunds are not granted if:
- You changed your mind after download or access
- You misunderstood the product’s features without contacting us for clarification
- You are attempting to claim a refund after fully using the product
- The issue lies with incompatible software, systems, or misuse
📩 How to Request a Refund
To initiate a refund request, please email us at
support team.
Include the following:
- Your full name and email used during purchase
- The order ID and product name
- A brief explanation of your concern
We aim to respond within 2 business days and resolve most refund inquiries within 3–5 business days.